33k Privacy Policy

Last Updated: January 2026

At 33k, your privacy is a core responsibility — not an afterthought. This Privacy Policy sets out in clear, plain terms how 33k collects, processes, stores, and protects the personal information of players who use our online casino and sports betting platform in Bangladesh.

By registering an account or using any of the services offered on 33k — whether that is cricket betting, live casino, slots, crash games, or any other product — you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform.

This policy applies to all visitors, registered users, and depositing players on 33k across all device types including mobile phones, tablets, and desktop browsers. We operate under a commitment to fair play, SSL encryption, and responsible handling of all user data.

Information We Collect

Personal Information You Provide

When you register an account, make a deposit, or interact with our platform, you may provide us with the following personal information:

• Full name, date of birth, and gender
• Email address and mobile phone number
• Residential address (city, district, country — Bangladesh)
• Payment account details including bKash, Nagad, Rocket, Upay, or bank account identifiers for withdrawals and deposits
• Government-issued identity documents used for account verification (KYC)

Automatically Collected Technical Data

When you visit or use the 33k platform, certain technical data is collected automatically by our systems to ensure the service functions correctly and securely:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Session data including login timestamps, pages visited, and betting activity
• Cookies, local storage, and similar tracking technologies (see Cookies section below)

How We Use Your Information

33k uses the personal and technical data we collect exclusively for the following purposes:

• To create and manage your player account and verify your identity (KYC compliance)
• To process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels
• To provide customer support and respond to queries raised by players in Bangladesh
• To improve and personalise the 33k platform experience, including game recommendations and promotional offers
• To comply with applicable anti-fraud, anti-money-laundering, and responsible gaming obligations
• To send account-related communications such as deposit confirmations, security alerts, and policy updates

Sharing Your Information

33k does not sell, rent, or disclose your personal data to any unauthorised third party. However, to deliver our services reliably, we may share limited data with the following categories of trusted partners:

• Payment processors and mobile financial service providers (bKash, Nagad, Rocket) who facilitate transactions
• KYC and identity verification service providers who assist in confirming player identity
• Game software providers and platform technology partners necessary to deliver the gaming experience
• Regulatory or law enforcement bodies when required to do so by applicable law or court order

All third-party partners with whom we share data are contractually obligated to process that data solely for the agreed purpose and to maintain equivalent standards of data protection. We do not share your data for any third-party advertising or marketing purposes.

Cookies and Tracking Technologies

33k uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and monitor platform performance. A cookie is a small text file stored on your device by your browser when you visit our site.

We use the following categories of cookies on the 33k platform:

• Essential cookies — required for the platform to function correctly, including session management and security
• Performance cookies — used to analyse how players interact with the platform so we can improve it
• Functional cookies — used to remember your language preference and other personalisation settings

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of certain features on the 33k platform.

Data Security

33k employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include SSL/TLS encryption for all data in transit, encrypted storage for sensitive account data, strict access controls limiting data visibility to authorised personnel only, and regular internal security reviews.

While we implement every reasonable measure to protect your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that may affect your rights or interests, we will notify affected users promptly in accordance with our obligations.

Data Retention

We retain your personal data only for as long as it is necessary to fulfil the purposes for which it was collected. Account information and transaction records are typically retained for the duration of your active account relationship with 33k, plus any further period required by applicable financial, anti-money-laundering, or legal obligations.

When your data is no longer required, we securely delete or anonymise it so that it can no longer be associated with you as an individual. You may request early deletion of your account and associated personal data by contacting our support team, subject to any overriding legal retention requirements.

Your Rights Over Your Data

As a player on 33k, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team using the details at the end of this policy:

• Right of access — request a copy of the personal data we hold about you
• Right of rectification — request correction of inaccurate or incomplete personal data
• Right to erasure — request deletion of your personal data where it is no longer necessary for the purpose it was collected
• Right to restriction — request that we limit the way in which we process your personal data in certain circumstances
• Right to object — object to our processing of your personal data for direct marketing or profiling purposes

We will respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before fulfilling a request to ensure we are protecting your data from unauthorised access.

Payment Data and Financial Transactions

When you make a deposit or request a withdrawal on 33k using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, we collect and process the minimum payment data necessary to complete the transaction. Payment credentials such as mobile wallet PINs, card PINs, or full card numbers are never stored on our servers.

All financial transaction records are maintained for the minimum period required by applicable financial and anti-money-laundering obligations. Transaction history is accessible to you at any time through your 33k account dashboard.

Third-Party Links

The 33k platform may occasionally reference or display content relating to third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, and others. This Privacy Policy applies solely to data processed by 33k. We are not responsible for the privacy practices of third-party software providers or any external platforms. We strongly encourage you to review the privacy policies of any third-party service you interact with directly.

Age Restriction and Minors

33k is strictly an adults-only platform. All players must be 21 years of age or older to register and use the platform. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a user under the age of 21 has registered an account or provided personal data, we will immediately suspend that account and delete the associated data.

If you are a parent or guardian and believe your child under the age of 21 has provided personal data to 33k, please contact our support team immediately. We will investigate and, where confirmed, delete all relevant data without delay.

Changes to This Privacy Policy

33k reserves the right to update or amend this Privacy Policy at any time. When changes are made, we will update the effective date at the top of this page and, where the changes are material, notify registered users via email or an in-platform notification. Your continued use of the 33k platform following any update constitutes your acceptance of the revised policy.

We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your information. If you have any concerns about an update, please contact our support team before continuing to use the platform.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 33k handles your personal data, our support team is available to assist you. We aim to respond to all privacy-related enquiries within 2 business days.

You can reach our support team via the contact details provided on the Support page, or by emailing us at [email protected]. Please do not share sensitive account credentials such as passwords or PINs in any correspondence.